No report is too small and we treat all concerns seriously. To help demonstrate this, we provide a seasonal update about the actions we’ve taken as a direct result of the reports we’ve received. Our update about the 2025/26 season’s actions can be found below.
How to report a concern
If you see or hear anything of concern on a matchday, please report it to us so we can help. Speaking directly to the nearest steward or member of staff is often the quickest way to do this.
Alternatively, you can also report it to us discretely via the Official Spurs and Stadium App, or by texting 07537404821 with details of your location, the location of the incident, and one of the following keywords:
FOUL (language & behaviour)
ABUSE (abusive behaviour)
RACISM (racist chanting & shouting)
SEXISM (sexist comments or chanting)
HPH (homophobic chanting)
DRINK (drinking alcohol in view of the pitch)
SMOKE (smoking in the stadium)
STAND (persistent standing)
PYRO (use of or intended use of any pyrotechnic or smoke bomb)
HS (health and safety)
Other (please specify)
To report something after an event, please contact us via our post-event feedback form and provide details about the location and timing of the incident.
What we do | Incident Management | 2025/26 season update
When incidents are reported to us in real time, we always do what we can to respond and resolve the issue on the day. All reports are centrally logged, and where an issue requires further review or action, investigations are managed by the Club’s Safety and Security team.
Throughout the 2025/26 season, over 1,200 investigations were conducted into reports shared with us either on or shortly after matchdays. This represents a small increase on the number of reports received in 2024/25, reflecting supporters’ increasing awareness of the options to report issues to us as they happen.
Over 400 of these reports came directly from the victims of ticket touts, who were denied entry to the stadium after purchasing invalid tickets from unauthorised resale websites. In each of the cases, in addition to providing direct support to the victims, the Club was able to identify the accounts responsible for the tickets being mis-sold and issue them with permanent bans. Any tickets for future matches were also cancelled and released back for sale to genuine fans.
As of the 2026/27 season, we will be moving to an NFC-only ticketing operation, ensuring that tickets become even more difficult for touts to obtain and circulate. We will continue to take strong, decisive action against any accounts responsible for mis-selling tickets and urge supporters to avoid purchasing from unofficial sellers. Please see our Ticket Touting Policy Statement for further information.
In addition to those issued for ticket touting offences, Club bans were also issued for a range of serious behavioural offences on matchdays, including missile throwing, possession of illegal substances, and discrimination-based offences. Less serious offences merited less severe sanctions (such as written warnings) and in many cases no further action was required beyond the resolution provided on matchday.
All sanctions are issued in line with the Club’s published Sanctions and Banning policy, and the table below details the full range of final outcomes from all matchday reports received throughout the season.
Tackling discrimination - fan education
While incidents of discrimination in our stadium are thankfully rare, we will always seek to ensure that the perpetrators are identified and face accountability for their actions – including stadium bans and police referrals where appropriate.
While these outcomes undoubtedly play an important role in keeping discrimination out of our stadium, we also recognise that education has an important role to play in tackling the root causes of discrimination and eliminating it from our game full stop.
We therefore work closely with Kick It Out to deliver fan education sessions to supporters found to have engaged in any kind of discriminatory behaviour on matchdays. In 2025/26, sessions were also delivered to individuals who had posted discriminatory abuse online.
Participation in these sessions does not absolve the perpetrators of responsibility, and they still face serious sanctions. However, genuine remorse and positive engagement in a session – demonstrated by meaningful reflection on their actions and the impact they have had on others – may, where appropriate, influence the length of the ban.
We’re proud to continue our work with Kick It Out as we move into 2026/27, and reaffirm our commitment to tackling discrimination online, in our stadium and in our game.