The Club is firmly committed to tackling the unauthorised resale of match tickets, which is a criminal offence under English law.
Ticket touting prevents genuine fans from accessing tickets and can result in away fans in home areas. It also rewards those who seek to profit from fans wishing to support their team in person.
This statement is intended to outline the measures the Club is taking to tackle ticket touting and detail what fans can do to support us with these efforts. It also reaffirms our position on the sale or transfer of away match tickets, as well as the types of sanctions issued to those who pass on or mis-sell tickets.
What we’re doing
The Club continues to address the issue of ticket touting through targeted purchasing from unofficial sellers, the ongoing development of our own technology, and by working with the relevant authorities to push for wider campaigns against black market ticket sales.
We also offer direct support to the victims of ticket touts on matchdays, many of whom are unable to access the stadium due to their tickets being invalid. In addition to providing them with documentation which supports in obtaining refunds, we use the information they provide to identify the individuals who mis-sold their tickets. Throughout the 2024/25 season alone, hundreds of indefinite bans were issued to ticket touts.
Touts are also identified through our monitoring of suspicious booking patterns and our investigation of fan reports. We take precautionary actions against any accounts reasonably believed to have direct links to known touts.
What you can do
Ticket touts sell through unauthorised third-party websites, where listings often far exceed face value and where additional fees substantially increase the amount fans pay. In many cases, the tickets they claim to sell simply do not exist.
Supporters can also report fraudulent or unofficial ticket listings to us at any time. On matchdays, any away fans in home sections – who will most likely have obtained their tickets from touts – can be reported either to a steward or to our matchday text service, 07537404821.
Away match tickets
We’re aware that an increasing number of tickets for our away fixtures are sold or transferred to other supporters. While this is not always done for profit, it prevents supporters who have missed out on a ticket and would have otherwise qualified from being able to support the team away from home.
Away match tickets are strictly non-transferable and issued for personal use only. There are no circumstances under which selling or passing on tickets is permitted – including to friends and relatives. Supporters unable to attend an away fixture they have been issued a ticket for should always contact the Club.
Going forward, to help ensure that tickets are used by the fans they are issued to, we will increase the number of random spot checks and matchday collections required for away games.
Sanctions and Banning Policy
Given the options to either return match tickets or distribute them via official platforms, there is no valid reason for any supporter to sell (or attempt to sell) tickets via unofficial channels.
We shall therefore continue to take the strongest possible action against anyone found to have sold or passed tickets on unofficially, in accordance with our Sanctions and Banning policy. Recommended sanctions include ticketing point deductions and indefinite Club bans. The policy also allows for enhanced sanctions to be applied where appropriate.
Any supporters who choose to relinquish control of their ticket will be held responsible for the actions and behaviours of the individual(s) in possession of it. This includes where tickets have been passed to friends or relatives and subsequently re-sold.
Tottenham Hotspur Supporters’ Trust said:
“THST supports the Club’s policy to ensure that the named ticket holder is the only person who should use a ticket. Demand far outweighs supply, and everyone should have a fair chance of accessing tickets, whether at home or away. We have also asked the Club to continue to explore new technologies and review policies, not only to deter ticket touts, but also to provide opportunities for fans more easily to share tickets legitimately via official channels, ensuring tickets are issued in the fairest way possible to all genuine Spurs supporters.’