Wear something white for the game!
To create a strong visual effect in our supporters’ section, and as was so impactful during the home leg of our semi-final tie with Bodø/Glimt earlier this month, supporters travelling to Bilbao are encouraged to wear something white for the game – such as your favourite home shirt from down the years. Further information on our plans to create a special atmosphere in the stadium ahead of kick-off will be communicated separately.
Stay up to date - Spurs Matchday Info on WhatsApp
Travelling fans are strongly encouraged to join the Spurs Matchday Info channel on WhatsApp.
As well as supplying key information for all fixtures, the channel will also provide important real-time updates and information for fans to be aware of whilst in Bilbao.
Simply CLICK HERE or search for Spurs Matchday Info in your WhatsApp Updates section.
Travelling to Spain
British nationals do not need a visa to travel to Spain, however, a valid passport will be required for the duration of the intended stay.
Supporters should also note that passports must have been issued less than 10 years before the date of entry into Spain (check the ‘date of issue’) and be valid for at least three months after the day of departure (check the ‘expiry date’).
Fans should familiarise themselves with the government’s travel advice for Spain before making the journey.
If needing to contact the British Consulate, fans should head to GOV.UK - Do you need emergency help?, or should call 0034 91 714 6300.
In the event of an emergency travel document being required, head to https://www.gov.uk/emergency-travel-document/how-to-apply
Arriving in Bilbao
Bilbao airport [BIO] is located north of the city centre. A bus service links the airport with Bilbao Intermodal Station, including stops in the city centre. The service runs regularly throughout the day and takes approximately 20 minutes.
Other airports to be considered include:
Vitoria airport [VIT] (60 mins drive)
Santander airport [SDR] (80 mins drive)
San Sebastián airport [EAS] (90 mins drive)
Madrid airport [MAD] (four hour drive)
If arriving on a charter flight, it is likely that you will arrive at Vitoria airport. It is advisable not to check luggage in, and travel with only hand luggage.
It is also important to make sure to have both your departing and returning boarding pass downloaded and ready to ensure a smooth travel process.
Fans travelling on the Club’s official coaches to Bilbao will have received all information surrounding their journey direct from our coach provider, Big Green Coach.
Coaches will be departing Lee Valley Athletics Centre to San Mames at 4.15pm on Tuesday, 20 May. Coaches will stop on various occasions throughout the trip, dropping supporters near the Fan Meeting Point in Bilbao.
Coaches will depart post-match from the Fan Meeting Point for the return journey at 1am, with supporters asked to be ready to leave ahead of this to avoid unnecessary delays. Please note these timings are estimated and arrival/departure times may vary.
Park & Ride
Fans driving to Bilbao are advised to use the Metro Bilbao Park & Ride services, as opposed to driving into the city centre. Further information on this service is available here.
Direct train services connect Bilbao and Madrid in around five hours. Fans should ensure to carefully look into train travel options, as this is expected to be extremely busy with many services now unavailable. Further information can be found here.
Fan Meeting Point
Address: 48012 Bilbao, Biscay, Spain
All fans are strongly advised to head to our dedicated Fan Meeting Point, which is in Ametzola. Whilst serving as an important location for fans to be able to access stadium safely, this will also be the best place to experience the pre-match build-up. Here, Paul Coyte will be hosting the countdown to kick-off with plenty of entertainment to enjoy - including live music, a DJ, special guest appearances and exclusive giveaways. Refreshment kiosks will also be selling food and drink throughout the day.
A 15-minute walk from the stadium, this meeting point will be open from 10am-6pm, with facilities including a bag deposit service, food and drink stands, phone charging facilities and toilets.
Getting to the stadium
Address: P.º Rafael Moreno "Pitxitxi", s/n, Basurto-Zorroza, 48013 Bilbao, Biscay, Spain
Turnstiles will be open from three hours ahead of kick-off at 6pm. Supporters are advised to begin to make their way to the stadium as early as possible to avoid delays.
From the Fan Meeting Point
Supporters must use the blue route when making their way to the stadium. This will lead directly to the correct turnstiles, allowing the quickest entry. Use Av. del Ferrocarril then take Sabino Arana Etorbidea when you reach the junction. Here you will begin your ticket and security checks. Please ensure to be ready to display your ticket on demand to avoid delays.
From the city centre
If making the journey from the city centre, approach the stadium using the streets of Urkixo Zumarkalea or Simón Bolivar Kalea.
Supporters should use Indautxu metro station on lines 1&2, which is a short walk away from the stadium. Please do not use the tram service, as this will bring you to the wrong side of the stadium.
Due to the significant number of road closures in place on matchday, it is not advisable to travel to the game via taxi. Fans that must use this option, however, are advised to use the designated taxi drop-off/pick-up when booking, which is Pérez Galdós Kalea 53.
Accessibility
Detailed accessibility information surrounding matchday and the San Mamés stadium can be found here.
Fans can also view accessible information relating directly to public transport within Bilbao here.
Those travelling who require further access support should contact the Club directly by emailing access@tottenhamhotspur.com
Supporters who have purchased an accessible ticket should have, if required, pre-booked parking and must ensure to use the designated space marked on the parking pass. It is important to allow sufficient time to park on matchday, due to several road closures and traffic management plans that come into effect.
The stadium itself is accessible and includes designated wheelchair spaces. Accessible toilets are available, as well as low-level refreshment service counters.
Audio-Descriptive Commentary (ADC) will be available on the UEFA Europa League app. Instructions on how to activate the service can be found within UEFA’s comprehensive accessibility guide above.
Disabled Supporter Assistants will be present in accessible viewing areas, as well as in the Fan Meeting Point and at turnstile areas along with Tottenham Hotspur Access Stewards should any support be required.
Supporters without tickets
Fans should not travel to Bilbao without a valid match ticket. This match is a sell-out, and therefore, there will be no way of obtaining tickets on matchday due to UEFA’s strict management of shared tickets.
Tickets will be available to the purchasing supporter only via the UEFA Mobile Tickets app. These tickets cannot be shared multiple times and may not work at the turnstile if suspicious activity has occurred.
There will be extensive ticket checks at various points in Bilbao, including when entering communal fan areas. This will extend to body searches and fans should make sure to familiarise themselves with the stadium rules here.
Bag policy
Bags larger than A4 in size will not be permitted into the stadium. A bag drop service, priced at €6, is available at the Fan Meeting Point.
All bags brought into the stadium will be subject to a search by a member of the stadium’s security team.
Medical exemptions are permitted, with no requirement to seek approval in advance. Each case will be assessed individually during the stadium entry process. Please allow extra time to enter the stadium for this process.
Weather
The weather in Bilbao is unpredictable and inclement weather is regular. It is therefore important to ensure to bring suitable and appropriate clothing.
Umbrellas will not be permitted into the stadium.
Spurs Respects
We are proud of our superb and loyal support at home and away. We all have a responsibility to act as ambassadors of Tottenham Hotspur Football Club and act as considerate visitors to those who live and work in the cities and countries we visit. Please respect local customs and traditions by not placing flags or banners on local statues or monuments.
We recognise that most supporters want to watch a football match and not to listen to abusive or indecent language from the stands. Discriminatory behaviour which includes shouting, chanting or actions such as racist, xenophobic, sectarian, homophobic, sexist or anti-disability behaviour is unacceptable.
If you witness incidents like these, please notify a steward immediately. The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language.
Flags and banners
Flags and banners are permitted, however, must be approved by UEFA if larger than 2x1.5m.
Supporters should submit the following to supporterservices@tottenhamhotspur.com by 4pm on Friday 16th May.
Image of your flag.
Size/dimensions of your flag.
Confirmation that it is fire retardant (image of the fire certificate).
The Club will seek UEFA’s approval for your flag and will provide you with an update as soon as possible.
More information about flag policy can be found on the stadium page.
Emergency services
The local emergency services contact number in Spain is 112.