Supporters’ Survey 2026 – Results are in
Our 2026 Supporters’ Survey captured the views of more than 1,500 Spurs fans following a hugely disappointing 2025/26 season and amid renewed optimism around changes at the Club. While supporter sentiment has improved across several areas, the survey highlights continuing concerns about ticket pricing, away ticket allocation, matchday experience and the Club’s commitment to developing young players.
On the pitch, dissatisfaction with last season was almost universal, while transfer policy attracted similarly strong criticism. However, the Five Principles results show a marked improvement in supporters’ perceptions of the Club, particularly around winning and attracting talent.
There remains no overwhelming demand for a change of ownership, but very few supporters believe ENIC is doing a good job overall. Fans also continue to want greater recognition of the Club’s history and heritage.
The survey provides a clear mandate for THST’s priorities: putting fans first, improving the matchday experience and holding the Club accountable for sustainable footballing success. You can read the results in full here.
Have you got a point of view?
We are always looking for supporters who want to make a difference and we’d particularly welcome people from all walks of life and with different experiences and perspectives to get involved with the Trust Board.
Whether you’re a campaigner, an organiser, an administrator, a communicator, a community activist, a football expert – or simply a passionate Spurs supporter with something to say – we want to hear from you. If you want to make sure supporters’ voices are heard and help us get those views across directly to the leadership of the Club, we’d love to hear from you.
You don’t need to have previous board experience. What matters is that you care about Spurs, care about supporters and are willing to get involved.
Interested? Get in touch with us and find out more about becoming part of the THST Board.
Joint Ticketing Meeting: What we discussed with the Club
On 25 August, the THST and Fan Advisory Board (FAB) joint ticketing group met with representatives of the Club to discuss a range of ticketing issues at the start of the new season.
The Club is preparing a full note of the meeting, which will be shared with THST and the FAB and reported to the next FAB meeting in September. In the meantime, here are some of the key points supporters should know.
Season Ticket renewals and relocations
The Club reported a very high overall Season Ticket renewal rate, with many supporters renewing after the final fixture of last season, when Premier League status was secured.
The meeting also covered the number of renewed and new concession Season Tickets for Seniors, Young Adults and Juniors, as well as Season Ticket relocations. Fan representatives raised questions about the relocation process and the experiences reported by supporters.
Charlton ticket sales
We discussed the timing, process and sequence for purchasing tickets for the League Cup fixture against Charlton. Fan representatives raised concerns that had been reported by supporters, while the Club explained the approach it had taken and the particular challenges created by the short turnaround for the fixture.
Fixture changes and ticket on-sales
A significant part of the meeting focused on the relationship between Premier League fixture changes for television and ticket on-sale dates.
This issue was particularly highlighted by the Coventry fixture, where the fixture change was announced on the same day that tickets went on sale – around five hours after tickets had already been purchased by supporters. The move to a Monday meant that some fans who had bought tickets were subsequently unable to attend.
The Club explained that the current system consists of seven purchasing windows announced at the start of the season. Delaying ticket sales until TV selections had been confirmed could leave too little time for supporters and the Club ahead of matches, while Premier League announcements can themselves be later than the published timetable.
The October fixture changes, including Coventry, were also unusual in being announced a week earlier than expected.
The Club has committed to reviewing the timing of ticket on-sales for next season. It also recognised the particular difficulties fixture changes create for Official Supporter Clubs that organise independent transport for large groups of fans and will consider how the process could be made easier for them.
Guest Sale and Match Ticket On-Sales
The Club explained that Guest Sale for Season Ticket Holders is only offered where there is expected to be sufficient availability to meet demand from both Season Ticket Holders wishing to bring guests and One Hotspur Members. For fixtures where Season Ticket Holder take-up is expected to be higher, Guest Sale will not apply.
Fan representatives understood the rationale but stressed the importance of clear communication so that both Season Ticket Holders and One Hotspur Members understand when Guest Sale will and will not be available.
The Club also explained that ticket on-sale dates can be affected by the timing of cup draws, fixture confirmations and TV selections. For the Charlton fixture, for example, the window for season ticket holders not on the cup scheme to buy their tickets was initially advertised as four hours but was subsequently extended until the end of the day.
As stated above, the current seven on-sale windows were introduced following previous supporter feedback that 19 separate windows were impractical. The aim is to limit supporters to a maximum of one purchase window per calendar month, with no sales in December, helping supporters manage the financial commitment of attending matches. The approach is set out in the Club’s Ticketing Charter.
While the Club acknowledged supporters’ frustration, as stated aboveTV selections to be confirmed before tickets went on sale could introduce further delays and uncertainty, potentially making it harder for fans to arrange travel and accommodation.
The 2026/27 on-sale dates are now fixed, but the Club confirmed that the overall process and cadence could be reviewed for the following season if there is sufficient appetite among supporters for change.
NFC ticketing
The Club also reported back on the use of NFC technology for entry to the Hoffenheim friendly.
There were some issues with queuing at particular turnstiles, but the Club said these were specific to that fixture and does not anticipate them being repeated for Premier League matches this season. THST and the FAB will continue to monitor how NFC ticketing works in practice.
Away tickets
The Club presented proposals for a possible new system to help supporters who have been allocated away tickets but are subsequently unable to attend.
Under the proposed arrangements, tickets could potentially be returned to the Club and made available to supporters who applied unsuccessfully because they were just below the loyalty-point cut-off. The Club is continuing to develop the proposal and will provide further details.
The Club also confirmed that the previous maximum limit on the number of away tickets in a group application has been restored.
Contacting the Club
Finally, supporter representatives raised concerns about the difficulties fans have experienced when trying to contact the Club by telephone.
The Club confirmed that it is aware of the issue and said it has experienced an unprecedented number of calls. It is taking steps to increase resources, reduce waiting times and improve the service for supporters waiting for their calls to be answered.
What happens next?
There was a useful and constructive discussion across a wide range of ticketing issues. THST and FAB representatives will continue to press the Club on the issues raised by supporters and will monitor the implementation of the changes discussed.
The Club’s full note of the meeting will be shared with THST and the FAB and reported to the FAB meeting in September.
Refereeing decisions
As part of our work on the FAB, we have raised concerns with the Club about refereeing standards and decisions affecting Spurs.
At the June FAB meeting, the Club confirmed that it is in constant dialogue with the Professional Game Match Officials Limited (PGMOL) about refereeing standards and decisions.
The Club said that its view is that these discussions are best handled privately and professionally rather than in the public domain. The Club added that it will continue to raise supporter concerns through the appropriate channels and press for high standards of officiating.
FSA meeting with Pro Ref
On 19 August, Trust representatives participated alongside other supporter organisations in a virtual session with Pro Ref, the renamed PGMOL, which employs the referees supplied to officiate PL games. The session, organised by the Football Supporters Association, featured a presentation by Adam Gale-Watts of Ref Pro and PL referee John Brooks explaining rule changes to the game ahead of the PL season.
The presentation covered simulation, handball, holding, impeding of goalkeepers, hairpulling and time-wasting by reference to incidents from last season and at the recent World Cup (where many of the rule changes were implemented). Many of the changes seemed sensible for improving the flow of the game but will need to be applied consistently across the League.
A lighter touch was promised for VAR with a higher threshold for intervention. We shall wait and see…
FSE Petition on Infantino
Many supporters will have been dismayed over the summer by the plans of FIFA (or, more accurately, those of its President, Gianni Infantino) to sell off a stake in the World Cup and other FIFA competitions to private equity. In parallel with the ill-fated European Super League, those plans quickly crumbled in the face of determined opposition from around the game, including from UEFA, AFC and CONCACAF.
The reverberations from Infantino’s power play continue to be felt with continental confederations and national associations calling on Infantino to step down. FIFA’s rap sheet under his presidency is long and includes opaque decision-making and minimal accountability, a shelved two-years World Cup cycle project, extortionate ticket prices at the 2026 World Cup, the ludicrous FIFA Peace Prize and the overturning of player suspensions.
Football Supporters Europe, which brings together national and club supporters associations across the UEFA area, has teamed up with its counterparts in Africa and North America to launch a supporters petition calling for Infantino’s resignation and meaningful reforms at FIFA to increase transparency and accountability. The petition is supported by national supporters associations across the globe including the FSA and associations in the Republic of Ireland, France, Germany, Brazil, Argentina, the US and Australia among many others. Individual supporters are asked to sign the petition here.
What we’ve achieved for Spurs supporters and Trust members