FAB supporter representatives raise key issues with the Club
Trust and other supporter representatives on the Fan Advisory Board (FAB) met with the Club on 22 September for the first meeting of the 2026/27 season.
A wide range of issues were raised on behalf of supporters, including concerns about the on-pitch performance with reps raising concerns regarding identity, intensity and resilience and highlighting the importance of financial sustainability and strategy. The Club and supporter reps agreed on the need to rebuild trust, alongside the importance of improving the day-to-day supporter experience.
Representatives challenged the Club over long delays in Supporter Services, problems with the matchday app and website, and inaccuracies and missing information on the new chatbot. The Club acknowledged that service levels had fallen short and committed to providing the FAB with weekly updates while work is undertaken to reduce the backlog and improve the service.
The financial position and ownership structure were also discussed, including questions around recent owner funding, minority shareholders and the Club’s debt position. The Club agreed to provide further information outside the meeting.
Other issues raised included ticketing and concessions, including continued concern about changes to Senior Concession Season Tickets; the matchday atmosphere; supporter representation and communication; the experience of fans attending Women’s matches; and how the Club can make greater use of its heritage and former players.
FAB representatives also pressed for stronger communication between representatives and their constituencies and agreed with the Club to develop a framework for how FAB members can communicate more effectively with supporters.
There was also agreement to continue work through a number of FAB working groups, including ticketing, atmosphere, heritage, Women’s team fan experience and diversity, equity and inclusion.
You can read the full minutes of the meeting here for the complete discussion and agreed actions.
Welcoming two new Trust Board members
We’re pleased to welcome Neil O’Meara and Ray Berry, who have been co-opted to the Trust Board.
Both bring a wealth of experience as long-standing, match-going Spurs supporters, alongside skills and perspectives that will strengthen the Trust’s work on behalf of supporters.
Neil has supported Spurs for more than 40 years and attends almost every home and away match. His professional background is in software development and business, having run the UK office of a specialist software company, with experience spanning sales, technical development, HR, accounting and legal matters. He brings particular expertise in digital services and supporter-facing technology – an increasingly important part of the match going experience.
Neil is also keen to explore how the Club can encourage greater diversity among its match going support, particularly by building stronger links with local communities. As he puts it: “Attending almost all games home and away, it is very noticeable how few black supporters attend games. Given the ethnic make-up of the Tottenham area, this is an area of concern.”
Ray is a lifelong Spurs supporter who was first taken to White Hart Lane by his dad in the 1980s. He travels to home and away matches and, as Co-Chair of East Kent Spurs, is already closely connected to fellow supporters and the issues affecting them. A long-serving senior NHS manager, Ray also brings significant management and boardroom experience to the Trust.
Ray says his role on the Board will be simple: “to represent you.” He regularly hears supporters’ concerns about ticketing and Ticket Exchange, concessions, fixture changes and travel, Club communication, the matchday experience and the cost of following Spurs.
Both Neil and Ray bring a strong understanding of what it means to follow Tottenham week in, week out, as well as a commitment to listening to supporters and ensuring their views are represented in the Trust’s discussions with the Club.
Changes to how you contact the Trust
THST respond to thousands of emails from supporters and members each year, from match day matters, ticketing to navigating issues with the Club, away travel, the Academy and more.
This is an important role that the Trust plays behind the scenes and to ensure we support everyone as well as possible, we have invested in a new platform so we can respond and track our exchanges with supporters and members more effectively.
As part of this we will be phasing out the use of our info@thstofficial.com email address over the next few months, and it won’t be available from January 2027. Going forwards, the best way to contact the Trust board will be via our Contact page on our website, or by emailing theboard@thstofficial.com.
Hall of Fame relaunch
Bill Nicholson, Jimmy Greaves, Steve Perryman, Graham Roberts, Glenn Hoddle and Ossie Ardiles are all Spurs legends. They were all inducted to the Hall of Fame between 2004 and 2017 along with many others. But since then, nothing. Until now.
The Hall of Fame was re-launched on 21 September this year with the induction of Bobby Buckle, Chris Hughton, Jenna Schillaci and Ledley King. THST attended the event along with other representatives from the Fan Advisory Board, club legends and friends and family of the inductees.
The celebration evening was a fantastic event paying tribute to club legends who have contributed so very much to the history, tradition and values of our great football club. It was fitting that each inductee had contributed so much but each in their own unique, individual way.
Bobby Buckle – who at the age of just 13 years old, founded the football club and went on to become its first captain and goalscorer, was inducted by his grandchildren. The audience was treated to a video package sharing memories of how much THFC meant to Bobby. You can still see his signature on the founding documents filed at Companies House.
Chris Hughton – former player and 15th on the all-time appearances list with 398 apps between 1979-1990 progressed to the coaching staff eventually becoming assistant manager. Chris was on the coaching staff from 1993 to 2007 and witnessed generations of talent progressing through the ranks.
Ledley King – one of the few ‘one club legends’ in English football, Ledley is ours. Progressing through the ranks, he eventually became captain and lifted the League Cup in 2008. True to his legend, he remains a one-club man and has been the Club’s ambassador since retiring.
Jenna Schillaci – joining the club as a 16 year old, Jenna helped the women’s team progress to the WSL and captained the side in its first ever WSL game. She made over 300 appearances and lifted 8 trophies and became the first ever Women’s inductee into the Hall of Fame.
The evening was a real success and truly felt like the Club acknowledging its history and the contribution of Bobby, Chris, Ledley and Jenna to making it what it is today. We can’t wait to find out who will be inducted next year!
Find out more about the Hall of Fame here.
FSA Premier League Network meeting
The FSA PL Network, which brings together fan representatives from PL clubs, met virtually at the end of the month. Much of the meeting focussed on work to progress the FSA’s Stop Exploiting Loyalty campaign, with ticket price increases a feature of most of the PL clubs for this season, plus, for those involved, European match pricing also being an issue. The next stage of the campaign is being informed by fan reps, to which the Trust will contribute.
Participants also received updates from the FSA on work being done to ascertain the true cost of following a club and the implementation of structures concerning the Independent Football Regulator. Feedback was provided on experiences with clubs’ adoption of supporter engagement structures and in particular on the implementation of FABs or comparable bodies. Issues with the unilateral amendment of terms of references and reappointment of representatives.
The network welcomed the early fixing of Christmas and New Year TV dates as a victory for common sense!
Level Playing Field survey
If you’re a disabled supporter, Level Playing Field wants to hear from you. Their annual survey gives disabled supporters the opportunity to tell them directly about their experiences of attending live football, including what is working well and where barriers still exist.
There were over 2,000 respondents for last year’s survey and you can view the results here.
The findings of the survey help shape LPF’s work with clubs, leagues, governing bodies and other organisations across sport, and provide important independent evidence about the experiences of disabled supporters.
The survey can be viewed here.
The more disabled supporters LPF hear from, across as many clubs and sports as possible, the stronger the evidence it has to help push for better access and inclusion.
Man City charges
After more than seven years of investigation and legal process, it has been widely reported that the independent commission hearing the Premier League’s 115 charges against Manchester City has reached its decision, with City found to have breached the rules on all but one charge. Sanctions have yet to be determined, and City are expected to appeal, so the matter is far from closed. We welcome the fact that this stage has finally concluded and will await the outcome of both the sanctions process and any appeal before commenting further.
Whatever the final outcome, this case goes to the heart of something every supporter cares about: that competition is fair, the rules apply equally to every club, and they are enforced properly and in good time. Upholding sporting integrity and financial fairness in the Premier League remains at the forefront of fans’ minds. The Trust will continue to press for governance that supporters can have confidence in, through our involvement with the Football Supporters’ Association, our seats on the club’s Fan Advisory Board, and our engagement with the incoming Independent Football Regulator. We will set out our position more fully once the process has run its course.